Pick-up Date 
Changes / Cancellations / Refunds
Reservation Changes
Depending on the details of change, there is a difference in how/where to apply as well as the acceptability.
| Details of Change | website | contact center |
airport counter |
|
|---|---|---|---|---|
| Flight/ Departure date*1 *2 |
All passengers |
〇 | 〇 | 〇 |
| A part of the passengers | × | 〇 | 〇 | |
| Seat selection*3 | 〇 | 〇 | 〇 | |
| Space seat option*4 | × | 〇 | × | |
| Additional baggage*1 | 〇 | 〇 | 〇 | |
| Fare type | × | × | × | |
| Passport details*1 | 〇 | 〇 | 〇 | |
| Email address*1 | 〇 | 〇 | 〇 | |
| Origin / Destination | × | × | × | |
| Change of passenger name / transfer to someone | × | × | × | |
- *1 The procedure is available up to 1 hour prior to the departure time stated in the itinerary.
- *2 Flight changes are only possible for flights booked under Standard Plus. If you wish to change your flight for other fare types, please cancel your reservation and rebook.
- *3 Changes can be made up to three hours prior to the departure time stated in the itinerary.
- *4 Domestic flights: up to 3 hours prior to the departure time stated in the itinerary. International flights: up to 24 hours before the departure time stated in the itinerary.
- NOTICE
-
- Only the fare difference between the original flight and the new flight will be charged.(If the amount paid later is less than the earlier one, there is no refund or return of points of the difference.)
- When changing flights, options such as seat selection and checked baggage on the previous flight will be cancelled and these payment will not be refunded or returned with points.
- If you wish to request seat selection, space seat options or checked baggage on the new flight, you will have to pay again.
- You can not to change the flight date to a date where the order of the segments is reversed.
Fees / Charges
Fees and charges are subject to the rates and currencies set in the country of origin of the first segment of the itinerary.
Additional fees will be charged when asking these procedures via Contact Center or at Airport Counter.
How to make flight-changes via the website
- NOTICE
-
- If you wish to cancel some of the passengers in a multi-passenger booking, this cannot be done via the website. Please contact the Contact Centre.
Please have ready at hand the booking number (6-digit alphanumeric number) that was sent to you in the email sent during the booking process.
-
Step 1.
Log in to the 'Manage Booking site'
- Enter the booking number (6 alphanumeric digits) and the passenger's surname.
- Press the reservation search button.
- Reservations purchased through a travel agent are not eligible.
-
How to change the flight
Click on image to view PDF
Cancellations/Refunds/Refund in points at the customer's
personal reason
You can cancel up to one hour prior to the departure time stated in the itinerary.
Rules for flight cancellations at the customer's personal reason vary depending on the fare type.
| Minimum | |
|---|---|
| Cancellation | not applicable |
| Refunds / Refund in Points |
not applicable |
| Standard | |
|---|---|
| Cancellation | Cancellation fee Up until 30 days before departure: SGD 10.00 29 days before departure or later: SGD 30.00 *The number of days is calculated based on the scheduled departure time (local time) of the flight. |
| Refunds / Refund in Points |
The total amount of fare, taxes and airport charges, minus the cancellation fee will be refunded in Peach Points. |
| *Peach Points are issued in the same currency as the ticket purchase and issued to the name of the first passenger listed in the booking. *Fees and charges (e.g. checked baggage fees, seat selection fees, etc.) are not refundable and are not eligible for points. *Charges and fees are subject to the rates and currencies of the country of origin of the first segment of the itinerary. |
|
| Standard Plus | |
|---|---|
| Cancellation | Cancel fee SGD 5.00 |
| Refunds / redund in Points |
The amount obtained after deducting the fee from the fare and taxes/airport fee will be refunded to the payment method used when booking the flight. |
| *Fees and charges other than fares, taxes, airport charges, etc. are not applicable. *Charges and fees are subject to the rates and currencies of the country of origin of the first segment of the itinerary. |
|
How to make flight-changes via the website
- NOTICE
-
- If you wish to cancel some of the passengers in a multi-passenger booking, this cannot be done via the website. Please contact the Contact Centre.
Please have ready at hand the booking number (6-digit alphanumeric number) that was sent to you in the email sent during the booking process.
-
Step 1.
Log in to the 'Manage Booking site' -
How to cancel the flight / apply for the refund
Click on image to view PDF
Transfer/refund/refund in points
in the event of flight
cancellation/significant delay*.
In the event of a cancellation or significant delay, you can use one of the following methods.
No fees will be charged for transfer/refund procedures due to flight cancellation or significant delay of the booked flight.
If a delay of one hour or more for domestic flights and two hours or more for international flights is determined by the start of check-in, it will be treated as a significant delay.
If a significant delay is determined after check-in has started, handling of your ticket will be advised at the airport.
Flight Transfer to an Alternative Peach Flight
| Eligible application period | Eligible period for alternative flight transfer: within 10 days counted from the next day of your original departure date |
|---|---|
| Eligible period for alternative flight departure date | Available flights that depart within 10 days counted from the next day of the original flight's scheduled departure date.within 10 days counted from the next day of your original departure date of flight with seats available |
※No handling fees apply for this flight transfer/refund.
Refund/Refund in Points (unboarded ticket only)
You can choose to receive a refund to your payment method or Peach Points.
| Eligible application period | |
|---|---|
| In case of force majeure such as weather conditions | Within 10 days since the original departure date |
| In case of reason by Peach | Within 30 days since the original departure date |
※No handling fees apply for this flight transfer/refund.
Refund methods vary depending on the payment methods used at the time of booking.
| Payment Methods | Refund Methods |
|---|---|
| Convenience Store / ATM / Internet Banking | Bank Transfer, LAWSON/SEVEN bank ATM, docomo account |
| Credit Card / Barcode payment / Peach Points | Refund to payment method |
- *Refunded Peach Points will be issued in the same currency as the ticket purchase.
- *When you apply the refund at the airport counter or contact center, the original payments made at a convenience store/ATM/internet banking, the refund method is bank transfer. (refund in points also available.)
- NOTICE
-
- When the booking has been cancelled or changed before the cancellation and significant delay is announced, it will not be eligible for refund or flight transfer alternative flights.
Requests after deadline will not be accepted. - A connecting flight or a round trip flight is non-refundable if both ways are not in the same itinerary (using the same booking reference number).
- Peach will not compensate any other fees for your travel (e.g. Accommodation, rental car at travel destination.)
- Alternative flight transfer to another airlines is not available.
- Refund application of Insurance fee is not available at Peach. Please contact your contracted insurance company.
- If tickets were purchased through a travel agency, please contact your agency within the application period.
- When the booking has been cancelled or changed before the cancellation and significant delay is announced, it will not be eligible for refund or flight transfer alternative flights.
How to apply for Transfer / Refunds via the websites
In case of cancellation or significant delay, no handling fees apply for your flight transfer/refund regardless of fare type.